Return and Refund Policy
Thanks for shopping at Ontrac Parts (www.ontracparts.com).
If you’re not completely satisfied with your purchase, we’re 100% here to help resolve any issues.
You have 30 calendar days from the date the shipment is received to return any items. In order for an item to be eligible for a return, the item must be completely unused and in the same condition that it was received in. Upon returning the products, your item must still be in original packaging. You will also need to have a proof of purchase on hand for our staff. Customers pay return shipping, unless factory defects/damages are being claimed under warranty.
Once your item is received back to our warehouses, we will inspect it, as well as notify you that it has been received. Immediately after inspection, we will notify you again of the status of your refund. If the return is accepted/approved, an immediate refund will be issued to your credit card (or the original method of payment).
You will receive the credit in your account(s) within a few days, depending on your card issuer, or bank’s policies.
You will be responsible for paying for your own shipping costs for returning your item. If Ontrac Parts does end up paying the bill for shipping, then the cost of shipping will be deducted from your refund. All shipping costs will be nonrefundable.
If you have any questions about the use of your item, our Return and Refund Policy, or the status of an order, please contact us!
7709 Park Place Rd. York, SC 29745
Phone: (877) 842-9443